At Lumosso, your privacy matters. We are committed to protecting your personal information and being transparent about how we collect and use it. By using our website or purchasing Lumosso products, you agree to the practices described in this policy.
1. Information We Collect
Personal Information:
When you place an order, create an account, sign up for emails, or contact us, we may collect information such as your name, email, phone number, billing/shipping address, and payment details.
Usage Data:
We collect non-personal information such as IP address, browser type, pages visited, and time spent on our site. This helps us improve site performance, security, and user experience.
2. How We Use Your Information
- Order Fulfillment: To process payments, ship orders, and provide customer service.
- Website Improvements: Usage data helps us understand trends and improve our site, products, and services.
- Marketing (with consent): We may send updates about new products, flavors, offers, or brand news. You can unsubscribe at any time.
3. How We Protect Your Information
We use industry-standard security measures, including encryption and secure servers, to safeguard your personal data from unauthorized access, loss, or alteration.
4. Sharing Your Information
- Service Providers: We work with trusted partners for payment processing (e.g., Stripe, Apple Pay), shipping, and marketing. These partners are bound by confidentiality agreements and may only use your data to perform their services for Lumosso.
- Legal Requirements: We may disclose personal information when required to comply with applicable law or to protect our rights and the rights of others.
5. Your Rights
- Access and Updates: You may request access to, correction of, or deletion of your personal information at any time.
- Marketing Preferences: You can opt out of marketing communications by using the unsubscribe link in our emails or contacting us directly.
6. Cookies
Our website uses cookies to store preferences, analyze traffic, and improve your browsing experience. You can manage cookies in your browser settings. Disabling cookies may affect certain website functions.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with the latest revision date noted. Please review it periodically.
8. Contact
If you have questions about this Privacy Policy or how your data is handled, please contact us at:
hi@lumosso.com