At Lumosso, we value your privacy and are committed to safeguarding your personal information. This Privacy Policy explains what data we collect, how we use it, and the steps we take to protect it. By using our website or services, you agree to the practices described below.
1. Information We Collect
- Personal Information: When you make a purchase, sign up for our newsletter, or contact us, we collect information such as your name, email address, shipping address, and payment details.
- Usage Data: We may gather information on how you interact with our website, including IP addresses, browser types, pages visited, and time spent on our site, to improve user experience and website functionality.
2. How We Use Your Information
- Order Fulfillment: We use your information to process payments, fulfill orders, and provide customer support.
- Personalized Experience: Usage data helps us improve our website, products, and services for a better user experience.
- Marketing: With your consent, we may send you occasional emails about new products, special offers, or updates. You can unsubscribe at any time by following the link in our emails or contacting us directly.
3. How We Protect Your Information
- We implement industry-standard security measures such as encryption and secure server protocols to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Your security is a top priority at Lumosso.
4. Sharing Your Information
- Third-Party Service Providers: We may share information with trusted third-party partners to assist with order processing, payment, shipping, and marketing. For example, we use Stripe and Apple Pay to securely process payments. These partners have access to your payment information but are bound by strict confidentiality agreements and cannot use your information for purposes other than assisting with our services.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal processes, such as court orders, or to protect our rights.
5. Your Rights
- Access and Update: You have the right to access, correct, or delete your personal information at any time. Please contact us to make updates.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe link in our emails or reaching out to us directly.
6. Cookies
- We use cookies to enhance your experience on our website by remembering your preferences and analyzing site traffic. Cookies help us understand how visitors interact with our site. You may disable cookies through your browser settings if you prefer, although this may limit certain functionalities on our site.
7. Policy Updates
- We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, with the latest revision date at the top. Please review this policy periodically to stay informed.
8. Contact Us
- If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us. We’re here to help and ensure that your experience with Lumosso is as smooth and secure as possible.